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Evidence Guide: CHCFIN501A - Identify and apply technical information to assist clients with financial issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCFIN501A - Identify and apply technical information to assist clients with financial issues

What evidence can you provide to prove your understanding of each of the following citeria?

Review client income sources

  1. Review available information about client income
  2. Identify potential income sources and entitlements for client
  3. Inform client of potential for additional or different income sources or entitlements to improve their financial situation
Review available information about client income

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential income sources and entitlements for client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform client of potential for additional or different income sources or entitlements to improve their financial situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure client is receiving appropriate information regarding living expenses

  1. Review and document client's approach to managing living expenses
  2. Identify client's options and rights for managing living expenses
  3. Provide additional information as required to address gaps in client knowledge re living expenses and available support
Review and document client's approach to managing living expenses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify client's options and rights for managing living expenses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide additional information as required to address gaps in client knowledge re living expenses and available support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure client understands their rights in respect to legal and consumer protection

  1. Clarify client's understanding of their rights re legal and consumer protection
  2. Discuss identified legal and consumer protection issues to highlight key areas that may require action
  3. Provide additional information as required to address gaps in client knowledge about their rights in relevant legal and consumer protection areas
Clarify client's understanding of their rights re legal and consumer protection

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss identified legal and consumer protection issues to highlight key areas that may require action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide additional information as required to address gaps in client knowledge about their rights in relevant legal and consumer protection areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify types of debt presented by client

  1. Review contracts and associated documentation to clarify validity of client debt
  2. Review available information about areas of client debt and seek further information as required to clarify types of debt held for each client
  3. Provide information as required to assist client to understand the implications of different types of debt involved
Review contracts and associated documentation to clarify validity of client debt

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review available information about areas of client debt and seek further information as required to clarify types of debt held for each client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information as required to assist client to understand the implications of different types of debt involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify options in regard to debt and debt recovery

  1. Identify impact of debt and debt recovery processes on client's financial situation
  2. Review a range of options relevant to debt and debt recovery and identify potential consequences in relation to client's financial situation
  3. Identify appropriate strategies for debt and debt recovery to address client's particular financial situation
Identify impact of debt and debt recovery processes on client's financial situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review a range of options relevant to debt and debt recovery and identify potential consequences in relation to client's financial situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate strategies for debt and debt recovery to address client's particular financial situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate referral and support services

  1. Apply knowledge of referral and support services available to each client
  2. Provide relevant and accurate information to the client about services available to address client needs
Apply knowledge of referral and support services available to each client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant and accurate information to the client about services available to address client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Related units:

This unit is part of a suite of units that describe the financial counselling process and are to be assessed concurrently or sequentially:

CHCFIN501A Identify and apply technical information to assist clients with financial issues

CHCFIN502A Facilitate the financial counselling process

CHCFIN503A Develop and use financial counselling tools and techniques

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Organisation policies and procedures relating to the provision of information

Income sources, entitlements and associated issues relating to:

Centrelink

taxation

child support

small business

work choices

wages

welfare rights

compensation such as Workcover, criminal injuries and motor vehicle accidents

insurance

Expenditure support relating to:

utilities

housing

emergency relief and other assistance

Consumer issues covered by legislation, regulations and instruments, relating to:

Uniform Consumer Credit Code (UCCC)

contract law

consumer law

fair trading acts

internal dispute resolution (IDR) and alternative dispute resolution (ADR)

insurance

consumer credit insurance

fringe lending

bankruptcy

Types of debt:

secured and unsecured

joint debts

lodoc and nodoc debts

guarantors and co-borrowers

consumer credit

leases

fines

government related debts

continued ...

Essential knowledge (contd):

Debtor options:

formal and informal arrangements

debt recovery

bankruptcy

early release of superannuation

courts, tribunals and legal processes

Local networks for referral and support, including:

legal aid

family law

welfare rights centres

community legal centres

other specialist services

Essential skills:

It is critical that the candidate demonstrate the ability to:

Work effectively with clients to provide and clarify information relating to:

correct income sources and entitlements

living expenses and associated support

legal and consumer protection rights

debt and debt recovery processes and options

Provide information about available referral and support services

Access and interpret legislative and regulatory requirements relevant to specific client situations within the scope of own work role

Impart accurate information in a clear and timely manner

Comply with legislation and rules relating to financial counselling

Work within organisation policies and procedures relating to the provision of information

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Information on clients financial situation and relevant personal details will include:

Income and entitlements

Credit and debt commitments

Assets

Household expenditure

Possible sources of financial assistance

Employment status

Constituents of Household

Any personal issues with direct impact on the financial situation